PRIVACY POLICY
Last Updated: June 2026
At OnShop.co.ke (“OnShop”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website, services, and platform.
By using OnShop.co.ke, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
• Full name
• Email address
• Phone number
• Business name
• Company information
• Physical address
• Profile information
• Listing details and descriptions
• Photos, videos, and other uploaded content
• Payment-related information
Information Collected Automatically
When you use our platform, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Search activity
• Usage statistics
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve user experience
• Remember preferences
• Analyze website performance
• Measure advertising effectiveness
• Enhance security
Users may disable cookies through their browser settings; however, some features may not function properly.
2. How We Use Your Information
We use information collected to:
• Create and manage user accounts
• Publish and manage listings
• Process payments
• Provide customer support
• Improve platform functionality
• Personalize user experience
• Prevent fraud and abuse
• Communicate service updates
• Send promotional communications (where permitted)
• Comply with legal obligations
3. Listing Information
Information included in listings may be publicly visible, including:
• Business names
• Contact information
• Product information
• Service descriptions
• Images and videos
• Locations provided by users
Users are responsible for ensuring they only publish information they wish to make publicly available.
4. Sharing of Information
We do not sell personal information.
We may share information with:
Service Providers
Third-party providers assisting with:
• Hosting services
• Payment processing
• Email delivery
• Customer support
• Analytics
• Security monitoring
Advertising and Marketing Partners
We may use information to promote listings through:
• Search engines
• Social media platforms
• Advertising networks
• Marketing partners
Legal Requirements
We may disclose information when required by law, court order, government request, or to protect our rights, users, or the public.
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet-based system can be guaranteed completely secure.
6. User Rights
Subject to applicable laws, users may:
• Access their personal information
• Request corrections
• Request deletion of personal information
• Update account details
• Opt out of marketing communications
Requests may be submitted to support@onshop.co.ke.
7. Data Retention
We retain information for as long as necessary to:
• Provide services
• Maintain platform integrity
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Inactive accounts and expired listings may be retained for administrative, legal, security, or business purposes.
8. Third-Party Websites
Listings and advertisements may contain links to external websites.
OnShop is not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any external websites they visit.
9. Children’s Privacy
OnShop is not intended for children under the age of 18.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
10. Marketing Communications
Users may receive communications related to:
• Account activity
• Listings
• Promotions
• Platform updates
• Marketing campaigns
Users may unsubscribe from marketing communications at any time.
11. International Data Transfers
Where necessary, information may be processed or stored by trusted service providers located in different jurisdictions. We take reasonable measures to ensure personal information remains protected.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
OnShop.co.ke
Email: support@onshop.co.ke
Website: www.onshop.co.ke
14. Compliance with Kenyan Law
This Privacy Policy is intended to support compliance with applicable privacy and data protection laws, including the Kenya Data Protection Act, 2019, where applicable.