TERMS OF USE

Last Updated: June 2026

Welcome to OnShop.co.ke (“OnShop”, “we”, “our”, or “us”). By accessing or using our website, services, and platform, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use the platform.

About OnShop

OnShop is an online marketplace and business directory that enables users to advertise, discover, buy, sell, and promote products, services, properties, vehicles, jobs, and businesses.

OnShop acts solely as a platform connecting users and is not a buyer, seller, broker, agent, distributor, or party to transactions conducted through the platform.

Eligibility

To use OnShop, you must:

• Be at least 18 years old or have parental/guardian consent.
• Provide accurate registration information.
• Maintain the confidentiality of your account credentials.
• Comply with all applicable laws and regulations.

User Accounts

Users are responsible for:

• Maintaining accurate account information.
• Keeping passwords secure.
• All activities occurring under their account.
• Promptly notifying OnShop of unauthorized account access.

OnShop reserves the right to suspend or terminate accounts that violate these Terms.

Listings and Advertisements

Users may create listings for products, services, businesses, properties, vehicles, jobs, and other approved categories.

Users agree that all listings must:

• Be truthful and accurate.
• Not contain misleading information.
• Include lawful products or services.
• Use images that they own or are authorized to use.
• Comply with Kenyan laws and regulations.

OnShop reserves the right to edit, reject, suspend, or remove listings that violate these Terms.

Prohibited Content

Users may not post, advertise, promote, sell, or distribute:

• Illegal products or services.
• Stolen goods.
• Counterfeit products.
• Fraudulent schemes.
• Hate speech or discriminatory content.
• Pornographic or sexually explicit content.
• Weapons prohibited by law.
• Dangerous or illegal substances.
• Content that infringes intellectual property rights.
• False, deceptive, or misleading advertisements.

Payments and Packages

Certain listing features, promotional services, and advertising packages may require payment.

Users agree that:

• Fees are clearly communicated before purchase.
• Payments are generally non-refundable once services have been activated.
• OnShop may modify pricing at any time without affecting active paid listings.

Search Engine Optimization (SEO) Services

OnShop may provide listing optimization, content enhancements, SEO improvements, or marketing recommendations to improve listing visibility.

However, OnShop does not guarantee:

• Search engine rankings.
• Specific traffic volumes.
• Sales performance.
• Lead generation results.

Advertising and Promotion

OnShop may promote listings through:

• Internal marketplace placement.
• Search engine marketing.
• Social media advertising.
• Partner networks.
• Other marketing channels.

Participation in promotional campaigns does not guarantee inquiries, leads, sales, or business outcomes.

Transactions Between Users

Buyers and sellers are solely responsible for:

• Verifying information.
• Negotiating terms.
• Conducting payments.
• Delivery arrangements.
• Inspections and due diligence.

OnShop is not responsible for disputes, losses, damages, fraud, failed deliveries, or transaction outcomes.

Intellectual Property

Users retain ownership of content they submit.

By publishing content on OnShop, users grant OnShop a non-exclusive, royalty-free license to display, reproduce, modify, market, and distribute such content for platform operation and promotional purposes.

Suspension and Termination

OnShop may suspend, restrict, or terminate access to users who:

• Violate these Terms.
• Engage in fraudulent activity.
• Post prohibited content.
• Misuse the platform.
• Harm other users or the platform.

Limitation of Liability

To the fullest extent permitted by law, OnShop shall not be liable for:

• User-generated content.
• Transaction disputes.
• Business losses.
• Loss of profits.
• Service interruptions.
• Technical errors.
• Unauthorized account access.

Use of the platform is at the user’s own risk.

Indemnification

Users agree to indemnify and hold harmless OnShop, its owners, employees, affiliates, and partners from claims, liabilities, damages, costs, or expenses arising from their use of the platform or violation of these Terms.

Changes to Terms

OnShop may update these Terms of Use at any time. Continued use of the platform after updates constitutes acceptance of the revised Terms.

Contact Information

For questions regarding these Terms, contact:

Email: support@onshop.co.ke

Website: www.onshop.co.ke

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Kenya. Any disputes arising from the use of the platform shall be subject to the jurisdiction of Kenyan courts.